Update #2 December 27, Downed Wire Day 33 (no doggerel this time): The day after Christmas (Friday 26th), a guy temping for FairPoint showed up, a day late and a truck short. His truck had broken down, he said, and he was driving his girlfriend’s Blazer. Girlfriend was doing the ride-along. All he had for equipment was a ladder, and no back-up, to haul up 200-plus feet of phone line to a height that would allow unimpeded access for delivery trucks and emergency vehicles. When I got home from errand-running, the line was up, sort of, lower than normal, at its lowest point about as high as my DIY pole. He left the ladder, so we assumed he would be coming back with help.
WRONG! I just saw the taillights heading down the driveway, and the ladder is gone, so I guess he’s done as much as he’s going to do. That line will be down in the first ice-storm, and then we’ll get to do it all again. {Heavy sigh}
Well, here’s the newest update on the FairPoint phone line draped across the driveway saga, now 31 32 days old.
Got a phone call this morning (December 24) from “private name, private number” who turned out to be “Byron,” from FairPoint, speaking with a slight southern accent. He was checking in to see whether the problem still exists, and whether it would be okay for a couple of technicians to drop by tomorrow – yep, on Christmas – “to take a look at it.”
Of course I said okay. And I note that no repair promise was made. And I thought, “Gee, FairPoint must be paying something like triple overtime to get these folks to work on Christmas.”
I was getting ready to go picket with the unions, and maybe I’ll still do that, to show solidarity from someone who has been waiting over a month for a repair and who puts the responsibility where it truly belongs: on the incompetent, intransigent management.
Merry-Happy-Whatever-You-Celebrate, friends. Please keep a kind thought for the unions – Communications Workers of America (Local 1400), and the International Brotherhood of Electrical Workers (Local 2326) – who are struggling for their jobs and dignity and fighting a widespread public perception that they are to blame for the backlog of no-service, no-repair complaints.
Update: Here’s the promised doggerel with today’s (non-) events:
A FairPoint Christmas
‘Twas the day before Christmas, and when the phone rang
A guy named “Byron” from the FairPoint gang
Said they’d be working tomorrow, would it be okay
For a crew to come here by truck or by sleigh
To look at the line over the driveway hung low
With a word of apology for being so slow.
Of course, said I. It’s been four weeks,
A little more, even, and my tone was bleak.
I slept that night with extra hope for the morrow,
Tempered with a sense of cynical sorrow.
Two weeks in I had built us a quick-fix pole –
To make space for our cars was the immediate goal.
And it worked well enough for us to go under
It stood through two storms to my great wonder.
But now FairPoint would fix it, or so Byron said.
I spent a nice Christmas, hope mingled with dread.
I checked all day, I could see it from here,
That fragile pole still keeping the driveway clear
Enough for Wayne who delivered our wood.
And when Ross plowed the driveway that pole still stood.
Good thing, too, since as darkness fell
There was no news from FairPoint, nothing to tell.
No guys with a truck, no temps who’d been hired
To come to the sticks to fix our phone wire.
I felt bad for the union folks out on their strike
Who’d be back at work, except for the spite
Of managers and owners who refused to agree
To concessions workers made with deliberate speed.
Those workers had a Christmas but only just thanks
To people who donated toys to their ranks
So the kids would manage a bit of good cheer
In what has been a very lean year.
Six p.m. has gone by, and there’s no sign of a truck,
Just one more instance where the customer’s stuck
With lousy service and promises broken
Regardless of the rosy words that were spoken.
If I had a choice, I’d cancel my service.
But with no cell near, I’d be rather nervous.
And without a connection for web and WiFi
How would I then political trickery decry?
I’m with the unions, FairPoint should settle,
The workers have shown such strength and such mettle.
The issues are serious, customers leaving in droves,
What more do you need to drive the point home?
And so I exclaim as I peer through the night
Support the workers, my friends, the unions are right!