I’ve been a big fan of Kathy Sierra’s Creating Passionate Users blog for quite some time.
Like Zack Exley in the political world, she writes about exactly the kinds of things I’m interested in — using the power of technology to create new relationships between institutions and their supporters. To move beyond the top-down vs. bottom-up arguments to create a new kind of synthesis that works to the benefit of both.
Like her recent series, How to Build a User Community (Part One and Part Two), she offers fantastic ideas on how to do this.
So, it was very disturbing to learn of the truly weird attacks being waged against her.
And it is causing a very profound ripple effect on the many thought leaders of this whole movement — as it exposes the darkness of human nature which clearly exists in both the real and the virtual.
The BBC has more…
And since Vermont’s own political blogosphere hasn’t been immune to semi-anonymous, rather vicious and aggressive behavior in the past nine months, this is an important story to keep on eye on.
Keep the faith, Kathy.